Policies

Last updated: 24th February 2026

This page outlines the policies of Ageing Well Physio, a home-visit physiotherapy service based in South East London. If you have any questions about these policies, please contact us using the details provided below.

1. Privacy Policy

Who we are

Ageing Well Physio provides physiotherapy services to older adults in South East London and surrounding areas.

Data Controller:

Ageing Well Physio

[Business Address]

Email: tim@ageingwellphysio.co.uk

Phone: +44 7956 126373

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following personal information:

  • Name, address, phone number, and email address

  • GP details and relevant medical history

  • Assessment notes and treatment records

  • Emergency contact details

  • Payment and invoicing information

  • Website usage data (via cookies and analytics)

How We Use Your Information

We use your information to:

  • Provide physiotherapy assessment and treatment

  • Communicate with you about appointments

  • Maintain accurate clinical records

  • Process payments and invoices

  • Comply with legal and professional obligations

  • Improve our website and services

We only collect information that is necessary to deliver safe and effective care.

Data Sharing

We do not sell your personal data.

We may share relevant information with:

  • Your GP or other healthcare professionals (with consent)

  • Accountants or payment providers

  • Professional indemnity insurers

  • Regulatory or legal authorities where required

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract (to provide physiotherapy services)

  • Legal obligation (clinical record keeping requirements)

  • Legitimate interests (running and improving our service)

  • Explicit consent (for processing health data)

Health information is classified as special category data and is handled with strict confidentiality.

Data Storage and Security

Clinical records are stored securely, either electronically on password-protected systems or in locked physical storage.

We retain clinical records in accordance with professional guidelines, typically for a minimum of 8 years after treatment ends (or longer where required).

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    ICO website: www.ico.org.uk

2. Cookie Policy

Our website uses cookies to improve user experience and monitor website performance.

Cookies are small text files stored on your device.

We may use:

  • Essential cookies (required for website functionality)

  • Analytics cookies (to understand website usage patterns)

You can manage your cookie preferences using the “Cookie Preferences” link on our website footer.

You may also control cookies through your browser settings.

3. Terms & Conditions of Service

Appointments

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    ICO website: www.ico.org.uk

Cancellations

We require at least 24 hours’ notice for cancellations. Late cancellations or missed appointments may be charged in full.

Fees & Payment

Fees will be agreed prior to treatment. Payment terms will be provided on invoice and are typically due within 14 days.

Clinical Responsibility

All physiotherapy services are delivered by a qualified physiotherapist registered with the Health and Care Professions Council (HCPC).

Treatment plans are based on clinical assessment and patient consent.
Outcomes cannot be guaranteed.

Safeguarding

We are committed to safeguarding vulnerable adults. If concerns arise regarding safety or wellbeing, we may be required to share information with appropriate authorities in accordance with safeguarding legislation.

Complaints

If you are dissatisfied with any aspect of our service, please contact us directly so we can address your concerns.

You may also contact the Health and Care Professions Council (HCPC) if appropriate.

4. Contact Information

Ageing Well Physio

[Business Address]

Email: tim@ageingwellphysio.co.uk

Phone: +44 7956 126373